FAQ Pages

I am having trouble with my course videos, quiz questions, or progressing with my lessons. What should I do?

Check this FAQ page to see if your answer can be found here. If you can't find the answer here, submit a ticket at the Help Desk. The Help Desk can be found on the right side of your dashboard or on the right side of every page under SITE PAGES-->HELP DESK.  We will make every effort to resolve your problem within one business day. Tickets submitted during the weekend or holidays will be resolved on the first full business day.

*if you are unable to gain access to the school, have a complex billing problem, or are unable to submit a Help Desk ticket for any reason you may leave a voicemail outlining the nature of your problem at the following number-956-507-4115

Login / Logoff

The top right of every page displays your username if you are successfully logged in to N2NCU. Next to your username is the option to log in/log out. Visit www.online.n2ncu.org/login or click on the text specified as “Login” or “Logoff” found on every page.

How do I recover my username?

A username can be recovered by submitting the e-mail account associated with the account. Click on “Forgotten your username or password?” found just below the login field on the login page, www.online.n2ncu.org/login/forgot_password, and look under the category “search by e-mail address.”

How do I recover my password?

A password can be recovered by visiting www.online.n2ncu.org/login/forgot_password and fill out the form for either “search by username” or “search by e-mail address.”

Is my personal information safe?

Yes! Nation -2- Nation Christian University, WinMinistries, nor any other affiliate thereof, does not collect or store the financial information of its students, clients, partners or any individual. Please refer to  © PayPal Privacy Policy for further information regarding online payments. Also, refer to the N2NCU Privacy Policy

How does the 7-day free trial work exactly?

The 7-day free trial provides seven days of free access to N2NCU online. During the free trial, no charges will be applied to your account. The seven days begins on the day that you registered with N2NCU. No charges will be applied until the seventh day of service. For instance, if you signed up with N2NCU on August 13, billing will begin on August 19.  You will be billed every month on August 19 for the subscription price of $40.00 for the remainder of your time with N2NCU.

How many classes does my subscription cover?

All of them! N2NCU's complete 12 semester Bachelor Degree program is available through your subscription. Upon registering, on full semester will unlock. Each semester in succession will automatically unlock as you complete your course goals.

How do I manage my subscription?

Options to manage your subscription service are found on your "My Profile" page. Click on My Profile found under site pages on the navigation bar to the right of every page or just under your username and the top right of every page.

Where will I find my payment history and billing cycle?

You can view and download your payment history on the "My Profile" page under Manage My Subscription.
What day of the month will I be billed?
N2NCU Online is a monthly service that will automatically charge you every month on the date that your 7-day free trial ended. If your billing date is scheduled for a date that does not occur in a given month, you'll be charged on the last day of that month instead.

Who do I contact if I have questions about my billing?

Please submit a Help Desk ticket and choose " billing”. The Help Desk is located on the right side of every page or under Site pages<Help Desk. 

*Nation -2- Nation Christian University, WinMinistries, nor any other affiliate thereof, does not collect or store the financial information of its students, clients, partners or any individual. Please refer to  © PayPal Privacy Policy for further information regarding online payments.

How do I suspend or cancel my subscription service?

Go to "Manage My Subscription" found on your "My Profile" page to suspend or cancel your subscription. For further information see "How Do I Manage My Subscription".

What does it mean to suspend my subscription service?

Suspending your subscription service allows you a flexibility that you won't find at any other school. You may put your subscription "on hold" for up to 90 days. Suspending your service will stop the service from billing you for the selected time. Billing will begin again at the end of the suspension. Though you may sign in to the site while you are suspended you will not be able to access your classes until the account is no longer on "hold".

If I cancel my subscription can I return at a later date?

Yes, but you will need to create a new subscription.

If I cancel my subscription what happens to all my progress?

Your grades and completed courses will be safe with N2NCU indefinitely. Your profile and progress will never be deleted but may be deactivated if you have been gone for an extended period of time. If the account has been deactivated, in addition to creating a new subscription you will need to contact us at registrar@n2ncu.org.

How do I receive my degree?

A diploma or degree can be obtained through the “Request Degree” application found in the site pages as a un-lockable activity. Prerequisites include minimum passing grades for required courses and payment history for each semester.

Degree Candidates

Degrees will be processed by Nation–2–Nation Christian University and mailed to the student. Degree requests may take up to 90 days to process.

Does billing automatically stop when I obtain my degree? 

NO, you must manually cancel your subscription service in a timely manner.

How do I order an N2NCU transcript?

To order a transcript visit n2ncu.org/FAQ [transcript request]. There is a $10.00 processing fee.

What are the system requirements for the online school?

The system requirements for using the online school is not limited to any particular computer or hand-held device, but we recommend the following technologies for an enjoyable learning experience:

Web Browser:

Internet Explorer 9+, Firefox, Opera, Chrome, and Safari are all supported. Mobile browser support may vary

PDF Reader:

Native web browser support (Chrome, Firefox with plugins, etc.)
or Adobe Acrobat Reader.
or PDF reader for your mobile device (from your device's app store).

PDF Reader:

HTML 5 capable web browser (IE 9+, Firefox, Opera, Chrome, and Safari)or Adobe Flash Player or the YouTube app from your device's app store.

A Printer

It is recommended that students have access to a printer, in order to download and print Student Notes and other resources.

Does my internet service provider meet the bandwidth requirements?

Your internet service provider will need to provide enough bandwidth over a stable connection to view videos, download notes, and complete lessons and tests. We recommend the following tests in order to determine if your bandwidth and connection quality is sufficient:

1. Speedtest.net

2. Pingtest.net

We also recommend that you test your web browser for any plugins that could cause an interruption in your classroom experience, such as advertisements, video plugins, toolbars etc. Below you will find links to troubleshooters for several popular web browsers:

1. Internet Explorer

2. Google Chrome

3. Safari

4. Firefox

Can you help me with Computer or Internet problems?

N2NCU does not officially offer technical support, however, if you find that you cannot resolve an issue directly related to the school environment such as the inability to progress in a lesson or a missing or corrupt video; you may submit a ticket at the site Help Desk

How do I enroll for classes?

You will automatically be enrolled in the first class in semester one at the completion of the enrollment process.

How do I access my courses?

To access enrolled courses, look at the left column marked “Navigation” and select “My home.” The courses you are presently enrolled in will be listed here.

What are the requirements for each (lesson or course) and how do I know if I have met them?

The Lesson requirements are listed at the beginning of each course, directly underneath the Instructor biography. Also, within the lesson, each activity has an image associated with it. When the activity is completed a check mark will appear on the image box indicating that the requirement has been fulfilled. In addition, the Course Completion block found at the top right of each course gives a detailed list of required activities and whether you have completed the requirements of each. Simply click on "More Details" to access this list. Each activity will display the word "yes" for completion or "no" if it is not completed.

What is the Self-Study? Do I have to complete the Self-Study?

The Self-Study activity is for the further education and edification of the student. This activity is required but is not a graded activity.

I finished my first course. How do I enroll in the next course?

When the course becomes available in your navigation bar, click on the NEXT course and then choose "Enroll me".

I finished my course, but when I try to enroll in the next course it says that I am not able to enroll my self in the course.

At the very end of each lesson is a button that will return you to the course page. This button must be clicked for the lesson to end correctly and process your grade for that lesson. Do not just click out or back out of the lesson when you complete it. Make sure that you have clicked the final button in the lesson or course that you have just completed.

Return to the previous course and review the course completion block on the right top side of the page. Click on “More Details”. Make sure that all required activities show as completed. Each activity will be listed with either a "yes" or a "no" indicating its completion and the date of its completion. This will help you track down the missed activities and allow you to complete each one.

Did you complete the final exam? To complete the final exam you must click “submit” upon completion.

Have you received a grade for the final exam?

If you have completed all of the activities and the final exam but no grade is showing yet, you may need to wait 30 minutes to allow time for the system to update your student completion status.

If you are still unable to enroll in the next course please contact us at admin@n2ncu.org. Include your email address, the name of the course that you just completed and the course name in which you are unable to enroll. We will get back to you within 24 hours.

I checked my (Lesson or Course) completion and it says that I have not completed the Group Discussion Activity in one of the lessons. I'm sure that I completed this activity, what could be the problem?

To successfully complete the Group Discussion Activity you must first reply to the instructors' question. Once you have replied to the instructors' question, you must reply to a post made by another student. Check to see if you have fulfilled both of these requirements in the Group Discussion indicated as incomplete.

My Video Lesson won't play what should I do?

1.       Ad Blockers

Some ad blockers, virus and firewall protection software or other browser plugins that disable videos from automatically playing may prevent videos from displaying correctly or prevent them from playing at all. In addition, a poor internet connection may interfere with the ability to stream the video.

To determine the problem, if possible, verify that the video can play on another device such as a smartphone or another computer. If the video plays on another device then something on your device is possibly blocking the video.

Check your browser (i.e. Internet Explorer, Chrome, Mozilla etc.) for ad blockers. They often will display as a small icon at the top right of your browser window.  The icon is very often, (but not always) red. It may show a hand, a checkmark or a stop sign indicating that it is stopping ads or a video play icon with a red background.  You may have to temporarily disable one or more plugins for the video to play. This can usually be done by clicking on the icon and choosing “disable”.

2.       Your web browser needs to be updated. In this case download the latest version of your web browser.

3.       You may need to clear the cache of your web browser. You can find instructions on clearing the cache by searching for instructions using the search engine of your choice. (i.e. Google, Bing etc.)

4.       Your internet connection may be experiencing issues.  

To test your internet speed, see the “system requirements” section of this FAQ.


What is "Practical Ministry"?

Practical Ministry is a required activity of the N2NCU student experience. Practical Ministry is the application of the biblical principles in which the student is being instructed. Practical Ministry is defined as the following activities:

  • Evangelism/Preaching/Teaching

  • Youth/Children Ministry

  • Worship Ministry/Prayer/Intercession

  • Community Outreach Practical Help (i.e. cleaning, repairs, building, set up, project participation) Pastoral (i.e. visitation, grief counseling, etc)

What are the payment policies?

All payments are accepted through PayPal.

What you need to know about Payment policies:

  • Presently only credit or debit cards are accepted.
  • Presently all payments are securely processed through ©PayPal.
  • Payments are accepted on a monthly basis via the N2NCU subscription.
  • Payments for individual classes are not accepted.

Payments for:

  • A Semester will be paid at the normal rate.
  • *When students pay for one year (three semesters) at a time, they will receive a 20% discount (in other words, paying per semester receives no discount, paying per year receives a 20% discount).
  • Because of the low cost of N2NCU, we do not provide refunds.
*applicable in select countries only



How do I withdraw from a course?

Students can manually withdraw themselves from a course. Navigate to a particular course, and the “unroll me” under “Course Administration” can be found.

How do I re-enroll after a period of absence?

See "If I cancel my subscription can I return at a later date?"

How do I check my grades?

Grades are accessible per course. Navigate to a particular course, and grades can be found under “Course Administration.”



How often do I pay for classes?

Payments are based per semester. Payments are made during the enrollment of each semester's starting course. Payments are required to be the full amount for the semester. Nation-2-Nation does not receive payments for individual courses.

How do I study for exams?

The exams are based on information taught from the student lesson notes and the video lessons. The quizzes in the lessons reinforce information learned in the video and student notes. Effective studying for exams includes responding to the forum discussion questions as well as participating in practical application. Steps to being a Successful Student as well as video tutorials can be found on the Student Resources page.

How do I become a successful student?

Watch the Video Tutorials

The Student Resource page provides video tutorials to get each student off to a good start. The tutorials cover how to use the N2NCU online university website.

Self-motivation and self-discipline:

Success in online courses requires commitment and discipline. Because you will not be sitting in a classroom on a regular basis, you must be self-directed and conscientious about completing assignments. Good time management is an important factor in your success as an online student.

Willingness to contribute:

As a Nation-2-Nation online student, you should be willing to and comfortable with sharing your views in the Forum discussions.

Expectations for the course:

Nation-2-Nation is designed to offer fully automated Lesson Plans assessable to people at varying levels of English literacy. We are unable to offer Teacher support or interaction, as a result, we have made every effort to design the course in an easy to use and understand format with little, to no, writing required.

Computer Skills:

You should have a working knowledge of the following computer skills to be successful in an online environment:

The ability to use Internet browsers, such as Internet Explorer, Mozilla Firefox, Google Chrome.

A basic understanding of navigating websites.

The ability to use email (and to create a new email address if necessary)

Knowing where to go for Technical Support for issues outside of Nation-2-Nation, i.e. computer, software or Internet problems.

Confidence in Online Learning:

Online courses are not for everyone. If you feel that face-to-face interaction is always needed for learning, you may not feel comfortable in the online classroom

Commitment:

Online learning requires your commitment. Committing yourself to complete your video session and the rest of the lesson plan in a timely manner is essential to the learning process.

Once you start…

Learning Space:

Find a learning space that is free from distractions. You might consider your office, a public library, or a separate room at home.

Syllabus:

Check each session to view your syllabus. The syllabus contains all the information you need to progress through a course, including the course description, objectives, course requirements, assignments, and testing, uses of media and technology, and contact information.

Course Design:

When reading the syllabus, familiarize yourself with the course design to see if you can be a successful learner in that specific content area.

Technical requirements:

Before your course begins, make sure you have a computer with adequate hard disk space, as well as an Internet connection.

Time management:

Set aside sufficient time in your personal schedule to do the work of the course or you will be frustrated.

Set up and stick to a study schedule.

Set goals and deadlines for yourself.

Set interim (short-term) goals and deadlines for yourself.

Without reminders from other students and a classroom instructor, it is easy to fall behind. Procrastination may put you too far behind to successfully complete the course.

Study schedule:

Identify a study time for yourself when you are fresh, attentive, and free of distraction. Think of the study time as "reserved time” and stick to it regularly. If you miss too many study times, you should change your schedule.

Stay in touch:

Log on to your course Web site often (preferably at least once a day) for e-mails, discussion topics, and school announcements. Find out who has commented on your postings and read the feedback of other students. If you do not log on to your course discussion group often, you will fall behind.

Assignments:

Your courses will have different forms of assignments. Make every effort to complete the additional assignments offered, memorize scriptures, work journal assignment, seek practical ministry opportunities, and study all the scriptural readings. Take notes while you are completing the readings, watching the videos.

Participation:

Make sure that you are actively participating in the course. The student is required to post on the discussion. We recommend that students participate as much as they are able in the various lesson discussions available.

Initiate discussions whenever possible, always contribute your ideas and comments on the subject you are studying and read about those of your classmates. You can gain great insight from your classmates and they can learn from you as well. Seek Assistance:

If you find yourself in need of help with your lessons seek out a friend or acquaintance whom you think may be able to help you with understanding your course material or help you study for an exam.

Attitude:

Take your studies seriously and yield yourself to the work of God in you throughout the course sessions.

Your Progress:

During the semester, re-read the course objectives and standards often to see how you are progressing with them. If you think you are falling behind, then adjust your study schedule accordingly.

Tests/Quizzes:

Before you take a test/quiz, make sure you understand the information covered in the course assignments that will be the basis for a particular assessment. Review your results and learn from your mistakes.

Application:

Try to apply and use what you learn in your online course as you learn it, so that you will remember it more easily later. Attempt to make connections between what you learn and what you do or will do in your job. Real world application helps you internalize what you learn. Your classmates may also benefit from hearing about your real-world experiences.

Computer or Internet problems:

Because Nation-2-Nation Christian University is designed to be fully automated we are unable to provide a Help Desk for computer or Internet problems. It will greatly benefit the student to have someone in mind, a friend or relative, that could assist if they are experiencing computer related problems.

However, if there is a technical problem specific to the school website, such as a broken link, a study lesson that will not progress or similar problems directly related to the school website the student can submit a trouble ticket. The student may submit a ticket at Submit Problem Ticket on the site pages.

English:

If English is not your first language, building your English language skills will be an important part of your education at Nation-2-Nation Christian University. To help assist those who need to improve their English speaking and reading skills we offer a link to The English Club . Get started by taking the English skill test provided in this link: Test Your English Level

Rules for Online Conduct

There are guidelines for e-mail and posting, providing an open and educational learning environment.

  • Content should reflect polite, well-mannered behavior. You are welcome to disagree with another student’s ideas, but not to “attack” the other person with your posts. Students are not allowed to use inappropriate language on posts (including swearing or obscene language).
  • Content should be directly related to assignments and coursework.
  • No advertising of churches or businesses is allowed
  • There should not be discussions about the benefits of a particular denomination or church group.

1. Terms of Use

SEE THE STUDENT RESOURCE PAGE FOR THE COMPLETE TERMS OF USE.

Below is a summary of N2NCU Terms of Use.

Access to N2N-CU implies agreement to the following terms and conditions. If in disagreement, do not access this site. Materials presented on this website are protected by copyright and trademark laws.

2. License

a. Personal, non-commercial use only. Public display is permitted with written permission.

b. Permission is granted to view and download copies of the materials.

c. Permission is granted to print copies of the materials for users on the diploma or degree pathway.

d. Modifications to downloaded copies of the materials are not allowed. It is forbidden to remove any copyright or other notations from the materials.

e. It is forbidden to transfer the materials to another person or “mirror” the materials on any other server.

Note: This is a user license, not a transfer of title. This license terminates on violation of these restrictions.

3. Disclaimer

The materials on N2N-CU are provided “as is”. There are no warranties or guarantees.

4. Limitations

N2N-CU is not liable for any damages (such as loss of data, interruptions).

5. Revisions and Errata

The materials on the website may include technical, typographical or photographic errors due to inaccurate, incomplete or out-of-date information. Changes to the materials on the website may change at any time without any notice.

6. License Modifications

This website may revise the license at any time without notice. By accessing the website, the current version of the license is applicable.

7. Governing Law

Any claim relating to N2N-CU shall be governed by the laws of the state of Texas.

Privacy Policy

Privacy is very important. This policy outlines how N2N-CU will collect, use, communicate, disclose and make use of personal information.

N2NCU PRIVACY POLICY

WIN Ministries, PO Box 530044 Harlingen, Texas 78553 (referred to in this policy as “we,” “us,” or “our”) is the parent company of Nation-2-Nation Christian University (N2NCU) and the provider of the N2NCU Online website (online.n2ncu.org). Nation-2-Nation Christian University is a division of WIN Ministries. WIN Ministries is a registered 501(c)(3) not for profit corporation.

We recognize that your privacy is very important to you, and we believe that you have a right to control your personal information. We acknowledge that whenever an individual provides information to us, it is an act of trust. As a result, we take your privacy very seriously. We have made this document as thorough as we reasonably can in a good-faith effort to be transparent and open with our users.

This privacy policy applies to all N2NCU internet properties, n2ncu.org, as well as our entire online school at online.n2ncu.org. Together, these properties will hereafter be referred to as the “Site.” Unless you otherwise give us explicit consent to act otherwise, this policy will govern how your information will be handled and safeguarded by WIN Ministries and N2NCU.

By using the Site, you are giving us your express consent to use and maintain your personal information in the manner described by this policy. This includes the release of such information to the staff of N2NCU, as well as third parties, in the manner described below.

 

THE COLLECTION, USE, AND STORAGE OF YOUR PERSONAL INFORMATION

We collect two different types of information. Users voluntarily submit the first type which we collect, typically through registration to our online school, but also through other voluntary means like shipping and billing addresses or information.

The secondary type of information which we collect is non-personal in nature and is provided to us by your computer as it accesses the Site. This information includes technical information such as your IP address, or your browser type. This non-personal information is used by us to improve our services, as well as improve our Site and its layout and content.

Any information which you provide to WIN Ministries through N2NCU, or which is obtained through your usage of the Site, may be used by WIN Ministries. We will NEVER sell, rent or lease your information to commercial entities. We may provide your information to third parties with whom we have a relationship with to offer you products and services which we believe may be of interest to you.

WIN Ministries and N2NCU may offer message boards, chat rooms, online discussion boards, or other similar discussion forums through our various sites, including N2NCU Online at online.n2ncu.org. Please be aware that anything which you post, and any information which you divulge in these areas is deemed public information and is not protected or considered private, and we can not guarantee who may or may not view it. In these instances, the information posted by the user is visible to others and may be read, collected, and stored by them. The user is fully responsible for the personal information that they choose to share in these instances, and we are not obligated to provide any protection from or remediation of damages which may be incurred by the sharing of this information.

 

COOKIES AND OTHER TECHNOLOGIES

The Site, online services, our online school, advertisements, and email messages may use “cookies” and other web technologies such as pixel tags and web beacons. A cookie is a small file stored on a user’s computer, which is created and then subsequently read by a website server. A cookie contains personal information such as a user identification code, a record of a user’s customized preferences, or a record of which pages that the user has visited. These various technologies are used to help us better understand how our users use the Site, which parts of the Site they have visited, and they help us to measure the effectiveness of various features and functions of the site, the effectiveness of our advertisements, and how we rank in web-searches.

We treat the information collected by cookies and other technologies as non-personal information. However, to the extent that IP addresses or similar identifiers are considered personal information by local law, we also treat these identifiers as personal information.

We also use cookies and other technologies to remember you and your personal site preferences, either for a single visit (a "session cookie") or for subsequent visits (a "persistent cookie"). Our goal in these cases is simply to make your experience on the Site more personal, and more convenient.

You can reset your browsers to either refuse all cookies or to notify you when you are receiving a cookie to allow you to decide whether or not to accept it. In some instances, this may restrict certain Site functionality.

As is true of most websites, we may gather some information and store it in log files. This information may or may not include IP addresses, browser type, browser display size, Internet Service Provider, referring and exit pages, operating system, and date and timestamp data.

We use this information to understand better how our site is being used, to analyze trends and user behavior, and to gather general demographic information. N2NCU may use this information in our marketing and advertising services.

We may use pixel tags in emails. Pixel tags enable us to send email messages in a format which users and customers can easily read while telling us whether or not an email has been opened. We may use this information to reduce or remove addresses from our mailing lists.

 

LINKS TO THIRD PARTY SITES

As a service to our users, we may provide links to sites which are neither owned or controlled by N2NCU or WIN Ministries. These third party sites are not bound by this privacy policy and may or may not have their own policies concerning your privacy and the privacy of your data. These sites may or may not collect your personal data, and may or may not place cookies on your computer. While we would never intentionally share a link to a third party site or service which we knew would misuse your information, we are not responsible nor are we liable for the actions, privacy policies, or information collection practices of these sites or any damages resulting therefrom.

 

THIRD PARTY SERVICE PROVIDERS

We may share personal information with third party companies who provide services such as information processing, managing customer data, providing customer service, conducting customer satisfaction or research surveys, as well as Shipping and Billing services. These companies which service N2NCU are also fully obligated to protect your information.

 

OTHER PARTIES

It may be necessary, by force of law, legal process, litigation, and/or requests from governmental authorities within or outside your country of residence, for us to disclose your personal information to meet our own legal obligations. WIN Ministries may also disclose information about you if we deem it necessary to protect our mission, our reputation, our users, staff, or volunteers, or if we have reasonable suspicion of illegal activity.

In the event of a transfer, merger, or sale of the site and/or WIN Ministries, we may transfer any and all personal information to the relevant third party.

 

PROTECTION OF PERSONAL INFORMATION

WIN Ministries and N2NCU take reasonable precautions, including administrative, technical, and physical measures to safeguard your personal information against theft and misuse, as well as against unauthorized access or disclosure.

 

CHILDREN

No information may be submitted to the Site by users 13 years old and younger. It is difficult to identify under-aged users, and we will not be responsible for anyone misrepresenting their age as over 13 years when in fact they are not.

 

UPDATES OR AMENDMENTS TO THIS OR OTHER N2NCU POLICIES

We reserve the right, at its sole discretion, to update, change, amend, or remove portions or all of any policy, including this privacy policy, at any time, without notification. It is the user’s responsibility to be aware of the content of this policy, and to check it for changes periodically. The user’s continued use of the Site will mean that you accept and agree with the changes made.


Last modified: Tuesday, 9 July 2019, 2:14 PM